Types of Customer Service Software

 There are five primary types of customer service software available. Depending on its size and complexity, the company might implement more than one of these solutions. 


1. Customer Relationship Management (CRM)


CRM software gathers customer and potential customer data into a database designed to help companies identify strong leaders, personalize communications, manage marketing efforts, and track service issues. Anyone in the company can retrieve the file of customers or potential customers and see who they are, what the history of the business is when they were last contacted, any concerns they may have voiced, and other relevant information.


  • Little Green Light: 

  • Accelo


2. Messaging and Chat Tools


If a company wants to make support available but does not require full customer service, you can consider cloud-based customer service software solutions that add a live chat box or messaging system to your website. Popular messaging and chat systems include:


  • Elevio 

  • Olark 

 

3. Shared Inbox Software


Shared Inbox is a collaboration space where team members can access the same emails. Multiple accounts can be grouped into one mailbox, allowing teams to collaborate when answering questions, complaints, and questions. Here are some examples of shared mailbox software:


  • Hiver 

  • Gmelius

  • Freshdesk


4. Service/Help Desk Software


Anyone who submitted a customer ticket to ask for help with a product used the service desk software as a customer. These applications allow customers to request support for product issues, license management, and other issues. Examples of customer service software that create customer service for customers:


  • Zendesk

  • SysAid


5. Knowledge Bases


When a company’s products arrive with a steep customer learning curve, the knowledge base allows its employees to publish tips, tricks, and information in a searchable format for customers. Leaders in the knowledge base include:


  • Document360

  • Helpjuice


It is highly recommended that any service professional who wants to experience a customer service system built specifically for their company and customers take a free Accelo Demo to see if this is the right solution for their business.

Read more: https://www.vingle.net/posts/3692273

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